All items are covered by our 14-day exchange or refund guarantee so please ensure your items reach us within 14 days of receipt. Please note returned items must be unused and in all the original packaging with the tags intact*. Please complete the form below and use the return sticker provided. All returns are at the buyers costs and will not be refunded by HOT!MESS unless the goods are faulty.
We aim to process all returns within 5 working days of receipt. Please allow a further 5-10 working days for any refund to appear in your account.
*If we find that items have not been returned to us in a fully reasonable condition, we reserve the right to deduct up to 50% of the original selling price from the refund amount.
PLEASE NOTE: Underwear is NON-RETURNABLE. Please note: If underwear items are for any reason returned to us in error, items will only be resent back at buyer’s cost.
Please be aware that return costs are at the customers expense and will not be covered by HOT!MESS.
Exchanges are only excepted on a different colour/size of the same item. If an alternative item is required, please return the original item for a refund and place a new order.
To return/exchange your item:
- Items must be returned back to: Mysale Group, 1 Brunel Group, Earlstrees Industrial Estate, Corby, Northants, NN17 4JW in their original condition with the completed returns form enclosed (please do not hesitate to contact us for a replacement form if this is lost.) If you are unable to return the original items to HOT!MESS, you will not qualify for a refund or exchange..
NB: The goods are your responsibility until they reach our warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning.
Your items WILL NOT qualify for a refund or return if:
- Items are not in their original condition or there any marks/makeup on the item.
- Items are received in a condition that appear to have been worn.
- HOT!MESS tags have been removed.
- You do not include a copy of your invoice in your order.
- You do not include your name and order number on the invoice.
Underwear items are non-returnable and non refundable due to hygiene reasons.
For returns made outside the Distance Selling Regulations, HOT!MESS will refund the monetary value of the goods returned to us, at the price you purchased them. For faulty and incorrect items the value of Royal Mail Standard 2nd Class delivery postage will be refunded. We cannot cover the cost of 1st class postage costs on returns.
HOT!MESS aim to process returns within 3-5 working days of receipt. We will send you an e-mail to confirm that we have processed your refund, but it may take a further 5-10 days for the refund to appear in your account.
Don't forget - refunds can only be given to the original payer so if you decide to refund a gift we can't stop the payer knowing.
For all further enquiries please contact us at HOT!MESS on [email protected] Tel 01455 567000